The Airline Surprise
Hey-oh! I'm back!
It has been a hectic start to the year with internship search in full swing. Coupled with school resuming, I was lucky just to read along with all the posts and comments. But things are nearly back to normal so I thought I'd jump back in the fray.
Last week I had a really early flight to catch, and a connection to make, in order to make it to a final round interview. As I ran off one plane and checked for my gate assignment, I saw the dreaded word that is all too common these days -- CANCELLED.
Sweeeeeet.
So I go to the counter and they are expecting me. They have me booked for a new flight. Or should I say flightssss. Their propsed connection put me in two hours after my interviews were scheduled to start. Minor problem. But they quickly found another set of flights that would get me in 55 minutes before interview start time. Doable. Done.
Made the first flight. Had to run all the way across the airport (and if you know Philly airport, that's a good mile run) to catch my next flight. Was one of the last to board, but made it.
Interviews went well, yadda yadda yadda, and on my return flight the next day, my connecting flight sits at the gate for an hour as we wait for 'an oxygen valve'.
My story is not unique. This happens nearly every flight, for every flier, right?
How can this be? How can we pay hundreds for a service or a product and get 1 out of 10 things we paid for? Ok, you got me here alive. Thank you.
These days, more than ever before, it's a complete surprise if you have a flawless flight.
Imagine if every market worked like that.
What if it were a huge relief that your snickers bar actually had peanuts in it? Or that your that the 3D movie you go see actually is 3D? Or that the concert you attend actually has the musician playing that you paid to see play/sing? I could go on.
Is this all we're going to get from the airline industry now? Just a now-and-then surprise that all goes flawlessly?
And while they can cancel a connecting flight while I'm in the air, and pay me nothing, I have to pay them $150 to change my flight. Seems reasonable, no?
Time for some innovation and fresh blood in the airline industry.
But until then, maybe we bump the highway speedlimit to 100mph.
On the bright side, the trip made for a great story. And it made me a memorable interviewee - I got the job offer.




